Warranty & Returns
• Better Beds offer a 12-month warranty on most products unless stated otherwise. Some products may be provided with extended warranty for your peace of mind. Electronic products come with a 3-month warranty. Please refer to the product listing for the warranty period.
• You are required to notify Better Beds within 2 working days in the unlikely event that an item arrives damaged, faulty or is missing any parts. In addition to a detailed description, you may be required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process (as determined by our returns team). Please do not attempt to return the item without our approval.
• To make a warranty claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide any evidence to support your claim to assist with the assessment process.
• If a refund is initiated, it generally takes up to 3 working days to process and we will notify you once a refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process the funds back to your account. A restocking / admin fee of 10% will be charged in the event of any refund
• Refunds can only be returned via the same payment method as the original payment was made. Eg, Credit Card, Paypal etc. No exceptions.
• A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Change of Mind Purchases
• We are unable to issue a refund or exchange for ‘Change Of Mind’ purchases under any circumstances. Please choose your item carefully. Consult the descriptions and specifications prior to purchasing.
• If for any reason a return of the product is required, customers will be responsible for all or any return shipping costs (unless we specifically agree to cover the costs on a case-by-case basis)